These Terms and Conditions (“Terms”) govern access to and use of ideluma.com and all related AI-assisted creative tools, brand-generation features, content, paid packages, human-assisted creative services, communications and other services made available through the Website (collectively, the “Services”).

The Services are provided by the person or entity that operates and controls the Website (the “Operator”, “we”, “us” or “our”). By accessing or using the Services, submitting a brief, placing an order or making a payment, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and authority

You must have legal capacity to enter into a binding agreement in the place where you live. If you use the Services for an organisation, you represent that you are authorised to bind that organisation to these Terms.

The Services are not intended for persons who are prohibited from receiving them under applicable law or sanctions restrictions.

2. Nature of the Services

The Website may provide automated and AI-assisted tools for creative ideation, naming, branding concepts, design-related suggestions and similar outputs. It may also offer paid packages, deeper analysis, additional suggestions, human-assisted review or other creative services.

Features, packages, output quantities, response formats, delivery methods and pricing may change over time. The description shown at the time of purchase forms part of the applicable order.

Unless expressly stated otherwise, the Services are creative and informational tools. They are not legal, trademark, tax, financial, investment or other regulated professional advice.

3. Your brief, prompts and other inputs

You retain whatever rights you already hold in material you submit to the Services (“Inputs”). You grant the Operator and its service providers a worldwide, non-exclusive, royalty-free licence to host, copy, process, transform, transmit and otherwise use Inputs as reasonably necessary to provide, secure, maintain, improve and support the Services and to comply with law.

You represent that you have all rights and permissions needed to submit Inputs and that the use of Inputs as contemplated by these Terms will not violate law, confidentiality duties, privacy rights, intellectual-property rights or other rights of any person.

Do not submit confidential information, trade secrets or sensitive personal data unless it is reasonably necessary and you are authorised to do so.

4. AI-generated and assisted outputs

Outputs may be created in whole or in part using automated or AI-assisted systems. Similar or identical outputs may be generated for other users, and an output may resemble existing names, words, marks, designs, concepts or material.

AI-assisted outputs can be incomplete, inaccurate, unsuitable, unavailable, non-unique or legally restricted. You are responsible for evaluating every output before relying on, publishing, registering, purchasing, investing in or commercialising it.

To the maximum extent permitted by law, the Operator does not promise that an output is original, registrable, protectable, available as a domain or username, free from third-party rights, culturally appropriate in every market, or suitable for any specific legal or commercial purpose.

5. Rights in outputs

Subject to full payment of applicable charges and to any third-party rights, legal restrictions and rights that cannot legally be transferred, you may use outputs delivered specifically to you for your own lawful personal or commercial purposes.

Where the Operator owns transferable intellectual-property rights in a paid bespoke output created specifically for you, those rights are assigned or licensed to you to the extent reasonably necessary for the intended use stated in the applicable service description. This does not transfer rights in the Website, underlying software, models, templates, methods, prompts, generic components, know-how or pre-existing materials.

No exclusivity is granted unless the relevant service expressly states otherwise. The Operator may use general ideas, know-how, methods and non-confidential learnings developed while providing the Services, provided it does not intentionally disclose your confidential personal information.

6. Brand names, domains and trademark clearance

Any naming, domain or brand suggestions are preliminary creative ideas. Availability indicators, if shown, are informational snapshots or estimates and may become outdated immediately.

You are solely responsible for conducting appropriate trademark, company-name, domain, social-handle, linguistic, regulatory and other clearance before adopting or investing in a name or brand.

A human-assisted or premium review does not constitute a legal trademark opinion, guarantee registration or replace advice from a qualified professional in the relevant jurisdiction.

7. Human-assisted creative services

Where a package includes human review, consulting, selection or refinement, the scope is limited to the description presented for that package. Creative judgment is subjective and no particular commercial outcome, registration, market reception or business result is guaranteed.

Reasonable revisions, if offered, are limited to the stated package or service description. Additional work may require a separate purchase.

8. Orders, prices and payment

Prices, currencies, package contents and taxes are displayed through the Website or payment flow before purchase. You authorise the applicable payment provider to process the amount shown.

Payment may be processed by third-party payment providers under their own terms. The Operator may receive transaction status and limited payment metadata but need not receive or store full card credentials.

Unless required by law, fees are due when the order is placed and may not be offset or withheld. You are responsible for any taxes, duties or charges that apply to your purchase, except taxes imposed directly on the Operator’s income.

Optional tips or gratuities are voluntary and do not purchase additional rights or guarantees unless expressly stated.

9. Digital delivery, cancellation and refunds

Digital services may begin immediately after payment or submission of the requested brief. By requesting immediate performance, you ask us to begin delivering the service without waiting for any otherwise applicable statutory cancellation period.

If mandatory consumer law gives you a withdrawal, cancellation, refund, repair, repeat-performance or price-reduction right, those rights remain unaffected. Any waiver or loss of a statutory withdrawal right applies only where the legal conditions for that waiver or loss have been satisfied.

Outside mandatory rights, refunds are not guaranteed once generation, analysis, human review or other performance has begun. We may nevertheless provide a refund, credit, replacement output or repeat performance where we consider it appropriate.

10. Acceptable use

You must use the Services lawfully and in good faith. You may not use them to infringe intellectual property, impersonate others, deceive consumers, facilitate fraud, create unlawful or abusive material, bypass security, interfere with service operation, probe vulnerabilities, distribute malware or engage in automated extraction that materially burdens the Website.

You may not use outputs or the Services in a manner that suggests the Operator endorses, certifies or guarantees your business, product, trademark, legal compliance or commercial results.

11. Prohibited inputs and activities

We may refuse, limit or remove requests involving unlawful content, exploitation or abuse, malicious code, infringement, deceptive practices, unauthorised personal data, prohibited goods or services, or other activity that creates material legal, security or reputational risk.

We may use automated and manual measures to detect abuse and enforce these Terms.

12. Website intellectual property

The Website, its software, interfaces, branding, page design, text, databases, templates, workflows, underlying technology and other materials are owned by or licensed to the Operator and are protected by applicable intellectual-property laws.

Except as expressly allowed by these Terms or law, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, create derivative services from, or systematically extract the Website or its underlying components.

13. Feedback

If you voluntarily provide ideas, suggestions or feedback about the Services, you permit us to use them without restriction or compensation, provided we do not publicly identify you without permission.

14. Privacy and cookies

Our Privacy Policy and Cookies Policy explain how personal data and tracking technologies are handled and form part of the Website’s legal framework.

15. Third-party services and links

The Services may depend on or link to third-party infrastructure, payment services, AI systems, hosting, domain information, communications tools or external websites. We are not responsible for third-party services outside our control and do not guarantee their continued availability or accuracy.

Your use of a third-party service may be subject to separate terms and privacy policies.

16. Availability, changes and maintenance

We may modify, suspend, replace or discontinue features, packages or parts of the Services for operational, security, legal or commercial reasons. We do not guarantee uninterrupted or error-free availability.

We may impose reasonable limits to protect service quality, security, users or infrastructure.

17. Suspension and termination

We may suspend or terminate access, refuse an order or stop performance where reasonably necessary because of non-payment, fraud, abuse, security risk, unlawful activity, sanctions, infringement, material breach of these Terms or legal requirements.

Termination does not affect rights and obligations that by their nature should survive, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability and dispute provisions.

18. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability to the extent such disclaimers are legally permitted.

We do not guarantee that creative outputs will be accepted by customers, registries, platforms, domain registrars, trademark offices or any other third party, or that they will generate revenue, attention, conversion, recognition or other business results.

19. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights.

To the maximum extent permitted by law, the Operator will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, loss of profits, business, opportunity, goodwill, data or anticipated savings arising from use of the Services.

To the maximum extent permitted by law, the Operator’s aggregate liability arising from a paid Service will not exceed the amount paid by you for the specific Service giving rise to the claim during the twelve months preceding the event giving rise to liability. If no fee was paid, aggregate liability is limited to the minimum amount required by applicable law.

20. Your responsibility and indemnity

To the extent permitted by law, you are responsible for claims, losses and costs arising from your unlawful Inputs, your infringement of third-party rights, or your material breach of these Terms. This clause does not apply to the extent a claim results from the Operator’s own unlawful conduct and does not override mandatory consumer protections.

21. Consumer rights

If you are a consumer, nothing in these Terms removes rights that applicable consumer law does not allow you to waive. If a provision conflicts with a mandatory consumer protection, the mandatory rule prevails to the extent of the conflict.

22. Governing law and disputes

These Terms are governed by the law applicable to the Operator’s establishment and operation of the Website, without depriving consumers of mandatory protections of the law of their habitual residence where such protections apply.

Subject to mandatory consumer jurisdiction rules, disputes may be brought before the competent courts having jurisdiction over the Operator. The parties are encouraged to attempt good-faith informal resolution through the Website’s contact channel before commencing formal proceedings.

23. Force majeure

The Operator is not responsible for delay or failure caused by events beyond reasonable control, including outages, cyber incidents, infrastructure failures, acts of authorities, labour disruption, natural events, war, civil unrest or failures of third-party networks or services, except where applicable law provides otherwise.

24. General provisions

If any provision is unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will continue in effect.

Failure to enforce a provision is not a waiver. You may not assign your agreement with the Operator without consent, except where applicable law permits. The Operator may transfer rights and obligations as part of a reorganisation, financing, sale or transfer of the Website or business, subject to applicable law.

These Terms, together with the Privacy Policy, Cookies Policy and any order-specific description, constitute the agreement governing the Services unless a separate written agreement expressly applies.

25. Changes to these Terms

We may update these Terms for legal, security, operational or service reasons. The version published on the Website applies from its stated effective date. Where required by law, material changes affecting existing paid obligations will be notified in advance.

26. Contact

Questions, complaints, legal notices and support requests may be submitted through the contact form or other contact channel made available on ideluma.com.